Listening Very Carefully
We have built our business on consistently delivering practical, affordable and very effective business telephone systems solutions to meet our customer’s needs. Those needs can be simple or highly complex and everything in between.
The key to meeting our customer’s needs is to develop and maintain a very high understanding of the customer’s business, their current position and what it is they are trying to achieve from their office phone system. This approach doesn’t change whether we are looking at telephone systems for small business or a large business use.
Communication is vital but in our industry there are bad communicators as well as good ones. We are very good communicators. We know this because our customers regularly tell us so.
The process starts at the very first meeting and we go to extraordinarily lengths to maintain the quality and consistency of communication throughout the entire process.
We don’t use jargon and we don’t make assumptions.
Sometimes our customers use jargon either from their own industry or if they’ve picked up some telephone system terms or acronyms elsewhere. We will always clarify what it is they mean and you’d be surprised at how many times we find examples of where we might have been tripped up had we not asked for an explanation.
So, we begin with a very clear picture of what the customer needs or wants to achieve.
Actively listening is a quality we encourage and develop in our sales, service and installation teams. It cannot be over emphasised.
We aim to design the most appropriate business telephone system solutions in every situation and we aim to deliver them on target, on time and on budget with our customers understanding all of the options, considerations and issues at every stage of the process.
Our written proposals are clear and informative and our installation planning processes are the envy of our industry. Our customers tell us that this is what separates us from our competitors and that’s good enough for us.
“We decided to award Siebert the contract based upon their professionalism, the quality and honesty of their advice and their in-depth knowledge of the system. They handled both the planning and installation of the system in an exemplary fashion and the after sales service has exceeded our expectations.”
- William Newton, The House of Bruar