I just want to pass on my thanks for all the effort that was put in over the last few months to replace all of our phone systems in Glasgow. Please pass on my thanks to all who were involved. My special thanks to the team who did the installs at Larkfield and Parkhead. This was always going to be a complex install, but despite the changes that kept turning up, they were handled professionally and with good sprit. My thanks also for being so accommodating when the training was rescheduled at Larkfield yesterday morning. IS Services Manager. Major Bus Operator, Locations throughout Scotland & the UK

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Heavy Duty Recording

Some organisations need to record a lot of calls simultaneously.

sound waves call recording stock room phone calls

Recording them is one thing, retrieving them easily when required is another

Our fully integrated recording applications ‘live’ on a PC on your network and access your telephone system across your network.
You decide which calls you need to be recorded. Calls are recorded to the PC as WAV files and can be retrieved quickly using a huge variety of search criteria.

All calls
Some calls
Calls to specfic numbers
Calls from specific numbers
Record all day – everyday
Record only on some days between specified hours

The PC can be set to automatically archive all the recordings as you need them and once again, even the archived recordings can be retrieved very quickly indeed.

Recordings can then be easily copied, imported onto other media, sent to colleagues, used for training purposes, proof of transactions – whatever you need.

Use our Ask the Expert or Try it Before you Buy it service to see how practical and effective Call Recording can be for your organisation

Call now on 0808 178 7077

Key benefits

Provides secure, reliable confirmation of verbal transactions.
Provides protection for your staff against telephone abuse.
Invaluable training aid for customer facing staff.
Can provide the final word in the case of disputes.
Monitor and improve customer care regimes and customer service levels
Meets most industry and professional body recommendations and regulations.