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Call Recording

You can’t keep everyone happy.

Stuff happens – people get upset! If you do business over the phone recordings provide protection for you and your people

 

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All of our systems have call recording.

Our systems can record

  • All calls
  • Some calls
  • Specific calls
  • Specific extensions
  • Groups of extensions
  • Entire departments
  • All day
  • At odd times
  • Only when required
     

You can play them back and teach your people better techniques using real scenarios.

You can teach your team how to deal with problem calls so you get the best outcome and your staff don’t get too stressed.

Our systems can even make scripts pop up onto the PC screen during the call to give your team prompts and more confidence.

You can retrieve any recorded call in seconds and even email it to colleagues if required.

Some industries are regulated and require calls to be recorded – others do it because it’s sensible.
If you do business over the phone, recordings provide protection for you and your people.


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